I have only got one rectangular shaped white socket (Shown. If you really need to take them off, just use a screwdriver to unscrew the screws. Some properties do not have a wall socket, only a cable. I was never asked if I had a wall box. Account - Cable. Use a simple coupler to join the VM cable from the wall to the connecting lead to. Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the wall socket at my flat is an open reach RJ11 socket. . On your installation day, your engineer will arrive in a. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. I tried to connect the hub with an ethernet cable to the socket but the base light has been flashing green for over an hour now. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Account - Cable. My order is p. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Stream from Virgin Media. Re: Red banded cable doesn't fit into the wall socket 3 weeks ago thats a very old socket by the looks of it - thats if it is from VM or one of the early providers - you could open it up and post another photo of whats inside - that may help but i would suggest the best course of action is give them a ring and book a tech - its freePerfectly safe to remove it. Re: No Virgin Media wall socket internally. . I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. The wall box may be branded with the logos of an old cable TV company (not VM). Many thanks Krysia - 4353656 - 2. Get the Hub ready by connecting the wires. Luckily, most newer computers have one already. Save £105. 0 Kudos. Account - Cable. I'm a Very Insightful Person, I'm here to share knowledge, I don't. It works fine and my router (which is the black box in Picture 2),. 3) other end of this cable, connect the female to female F connector, connect the other side. Plug the cordless base. the box should be inside your house. The second two black cables are from a satellite dish, used by. RedTomato said: I removed my Virgin cable about a month ago. Hi, Same problem here. Not all properties have a socket. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. 1 ACCEPTED SOLUTION. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoMobile Your Account. No outside box - cable through the wall to inside box - very old 20 years ago. Kath_F. I can only find the TV socket. A modern (NTE5) BT master socket fits in a normal plug-sized recess in the wall and contains a standard telephone socket directly connected to the incoming BT phone cable and a plug (built into the lid) which connects the house wiring to this. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Re: Moving virgin media wall socket. No Virgin Media Wall Socket on 13-04-2022 14:47. Get the Hub ready by connecting the wires. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023I think there’s something missing to the Virgin Media wall socket in my flat. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. The isolator cable came today with the pack, the cable with green label and the white rectangular socket was already there. VM don't use fibre inside the property. It may just be a cable rather than an internal wall box. 5 star: 62%: 4 star: 23%:We would like to show you a description here but the site won’t allow us. There will be a seperate connection inside the interior wall box. I’ve had a look for the brown box outside the place i just moved in. . Is it necessary to plug the cable to socket for having wifi, if so what can I. I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, Brian Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday First is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. No virgin media wall socket; Options. Choose somewhere halfway between your Hub and where you’re experiencing poor coverage. Eric714. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. I don't longer work there. Hi TRY, Thanks for updating your thread! I am really glad the security engineer managed to get this sorted for you without any issues I am also glad the redecorating went well too! If you need any further help,. Aug 8, 2011. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. Hi Tony, which product would you recommend from Amazon?. On the inside wall at that point would be the wall socket - or a bare cable - or it may be concealed, decorated. All the wall sockets I can see are for BT. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Sorry to hear you don't have a VM wall socket. Follow any cables that come from it and go inside - if you can't see any cables, look inside opposite external box as they may just have drilled through wall. This video will show you how to install a Virgin Media extension cable. can someone contact me about moving a TV point please. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. If you can call our Pre-installs team on 0800 052 1734, they will be able to convert this to a manned install. We have tried plugging it into the only box we found it would fit but no luck. It has two outputs on the left of the wall box. I highly doubt my landlord will allow a virgin coax. I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsCan't find wall socket in QuickStart, set up and connections Saturday; Hub3 to Hub5 cable issue in Networking and WiFi Thursday; Solid Red Light & Intermittent Wifi in Networking and WiFi Tuesday; Replacement PSU for Super Hub 4 in Networking and WiFi Tuesday; No Virgin Media wall socket in my apartment in QuickStart, set up and. Stream from Virgin Media. There must have been a previous installation or you would not have been offered a self install. Outside the property there will be a brown box (known as the omnibox), and then on the opposite side of where that box is, inside the property will be the socket for. Can you help me please. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Virgin Media FTTP. 3) get VM to fit a new box for you. ) Options. Internet. If you live in a property that's recently been added to Virgin Media's network and have just booked your installation or thinking about having Virgin Media i. Finally, they'll complete the setup to make sure it's all working. on 05-04-2023 09:20. So, a 50 minute broadband, TV and phone. Apart from the set up, he clearly explained the current situation and how it works. 1STec White Indoor Virgin Media Internal Wall Socket 2-Way Splitter or Isolator Outlet Suitable for use on TiVo V6 Digital TVs and as used by Superfast 2 3 Superhub Broadband Cable Modems. VM BB TV Landline. Options. Also there will be an external, often brown, omnibox. However, I do not have any of the specified wall sockets available. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. 237 global ratings. Tudor. My current package downloads 14Mbps maximum way short of the 23-53Mbps advertised. It does not seem feasible or plausible to bury a Virgin Media. 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Subscribe to RSS Feed; Mark Topic as New;. No virgin media wall socket umerarifkhan11. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Security matters. VM don't use fibre inside the property. 29-12-2022 20:58 - edited 29-12-2022 21:00. Broadband and phone deals. Back a step. Browse Virgin Media Virgin Media Community. Hi , Welcome to our Community Forums and thanks for your post. Explain what needs to be done and book an engineer visit. UPDATE 26th April 2021. Account - Mobile. It doesn’t look like I can connect to ‘the wall socket’. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Hello tejeshn. I found this which seems to be hollow. I have a Virgin Media wall socket, it's the white box in Picture 1. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Account - Mobile. Connect the Hub’s power cable with the blue tab. Or wait here a day or two for a VM Mod to pick this up. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Browse Virgin Media Virgin Media Community. Praying the white is the virgin one. How deep should Virgin Media cables be? 1 to 6 inches. 9. Options. I'm sorry to see you're struggling to find the connection which leads in to the property. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Plug the cables into the Hub. Virgin Media don’t do any Fibre connections to inside the house. Some VM installations do not have an internal wall box, just a trailing lead. on 03-08-2020 18:05. My Virgin Media App. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Virgin Media engineer installation. 14,065. on 22-10-2022 20:58. Superfast Fibre Plus I am in rented accommo. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Vonage 2nd line. Just had the Hub 3 delivered for Quickstart. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. QuickStart, set up and connections. Thank you for your post. on 17-09-2022 22:50. Back a step. A photo would be helpful if possible. Get the Hub ready by connecting the wires. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. on 15-02-2022 10:03. Especially big thanks to the engineer, Mr. Business, Economics, and Finance. ThanksThe unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Short. We would like to show you a description here but the site won’t allow us. . My Virgin Media App. When you place your order, we'll let you know. com and book a technician. I've lived in several houses with Virgin Media and seen several different combinations of inside / outside box. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. To find it look around your home for a larger phone socket with a line in the middle and possibly a BT or Openreach logo. wrote: Hi Goslow, I am currently living in the apartment so there should be nothing outside by flat I think. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. A master socket is the main socket for the phone line in your home, not an extension socket. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. Even after scraping the connection might not be a very good one. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. It works fine and my router (which is the black box in Picture 2),. The coax cable from the study can be used for the other 360 box in the kitchen. You need something called a barrel to connect the two. . on 04-02-2023 11:17. But i cant seem to find anywhere to book/contact and get someone to come fix thisForgive my ignorance but could someone identify all the sockets/leads in the photo? I am currently with Shell Energy broadband and wish to change to Virgin Fibre Broadband. Just make sure you definately don't need it, or won't be needing it again. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Getting started & FAQ. Hi, I just received my hub. The pre-install team number is 0800 052 1734. Let me know how you get on! Kind regards, SerenaPost a photo of the "wrong" socket please. Call the Pre-installation and delivery team on 0800 052 1734. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Check outside for the omnibox (brown or grey) and trace the cables to the inside. Virgin Media; My Virgin Media; Shop; Help;. QuickStart, set up and connections. Pop them out and see. Got my virgin media self install kit but I don't have a virgin socket. Manage Your Account. Follow any cables that come from it and go inside - if you can't see any cables, look inside opposite external box as they may just have drilled through wall. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. When I proceeded to set up my Hub 3 I quickly realised that. How about using a 10m RJ11 to RJ11 telephone cable. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. Connect the Hub’s power cable with the blue tab. Re: No wall socket. I don't have an outside box at all. I’ve checked the external box and I do believe that I will need an engineer or some help as the wire ends outside of the wall. They can arrange for an engineer to come to the property to complete the installation. correctly to the Virgin Media wall socket, please follow these instructions to get set up. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Should’ve checked this before I ordered. Post some clear photos of the cable(s)/connector(s) inside which come from the brown box. 4 out of 5 stars. on 08-01-2023 20:46. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. 2. 0 Kudos Reply. Jan 14, 2022. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Just joined Virgin awaiting for the delivery of the set up. . I do not have a virgin media wall socket so I cannot set up my kit. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. All the cabling is the property of Virgin Media and must not be touched. Plug the cables into the Hub. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterday; Cable/socket incompatible in QuickStart, set up and connections yesterday QuickStart, set up and connections. Options. Sorry to hear of the lack of wall socket on the inside of your property. Thank you goslow, Kain_W. You can’t fit the Virgin Media wall socket yourself, but after receiving your equipment, you can ask the Virgin Media technician to fit the wall socket for you. . Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. 12-10-2022 18:51 - edited 12-10-2022 18:59. Around the world, maybe one every seven years. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Browse Virgin Media Virgin Media Community. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. Networking and WiFi. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. The new ones are just screws, the old style Telewest ones are like star shaped head. The Hub’s power supply needs to be firmly connected between the wall and the Hub, and the power should be turned on. QuickStart, set up and connections. I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, BrianLook outside for a brown or grey VM box on the wall and trace the cable to the inside. That is a rooftop aerial outlet for Freeview TV. Reply. Not all properties have an internal wall box. If there are any issues with the date or time please let me know and we can look to alter this to something more suitable. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Wish this was made clearer when. signed up and was given the option of self installation. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Tudor. . If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi, I have ordered a self installation kit for broadband and landline. That will cost £25 each time, for peace of mind. on a domestic hub you look at the values thus. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. I need to book an engineer and can’t find how to do this online, there is also no option to do this over t. Sometimes there is no wall box, just a trailing cable. I expect it is a male F plug on the cable, they don’t make female F plugs. Some of the cables hanging out the wall were cut off after the house improvements. both appear. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax. If it is a loose cable only, you will need one of these to connect the Quickstart cable. com. Trouble shooter. Occasionally only a very short stub of wire is left. VM guy was happy with that and did a nice neat job inside. 3. Hello, I have ordered a broadband only package and opted in for the Quickstart Self-Installation method but have only realised I do not - 5321715. With our services we do need to install our own sockets. 100. You can also check for a loose cable as not all properties have a socket. Sounds like you need a manned engineer install rather than self-serve. The cable could be hidden within, or behind, furniture. The RFoG node is a Vector BOOSTRAL 610. Options. Re: No Wall Socket for Quickstart. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. If you're happy for us to get this booked. Can you help? - 5401771. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. )In this video, I am showing the sta. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. - 5346428. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. I’ve come to. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Let us know if there's any further issues. I unscrewed it and there is a male isolator inside the box. From the photos I am assuming there is a Virgin Media service on your building but you are missing a VM cable or socket inside the property. Went outside and there appears to be nothing on the other side (maybe removed). The connector with the yellow label looks like your VM connection, the other two look like satellite. Teki Screwfix Select. This video will show you how to install a Virgin Media extension cable. and view the images for a range of different wall box options. It could be that a previous owner has cut the cabling out. There should be a wall mounted box somewhere inside that has an F socket on it. The cable(35148) currently runs from the outside wall, along a skirting board for 3. Only now have I realised - 5272490. Options. Sign in . Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. #4. 1 ACCEPTED SOLUTION. For a wires-free alternative, you could use a cordless phone setup. Explain what needs to be done and book and engineer visit. Virgin will not remove them. Sorry to hear of the install delay caused by the wall. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Room 1 - install a twin RJ45 socket on the inside wall by the router. The wall socket I have within my home does not appear to be working. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Networking and WiFi. Re: cable not fitting wall. on 21-02-2023 19:59. Step 4. But I also guess that from the external wall to to the internal wall, the coax will not be affected if you did wish to add an. Virgin media wall socket in an unusable place. ) The hub will be in here too. Virgin Media M125 Fibre Broadband. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. 22-12-2022 19:19 - edited 22-12-2022 19:20. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the. The closest I could find was this, which. There will be a seperate connection inside the interior wall box. Often made irrelevant by what is already superior protection inside that Virgin Media box - and all other appliances. RedTomato said: I removed my Virgin cable about a month ago. on 30-12-2022 13:33. (I did this video to help/guide new engineer as I did not find any for my self when I started. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. Can see - 5322120. How can I get a technician getting things sorted?Hi Louistkng Thanks for posting and welcome to the community. 4. Available with M50 broadband or faster. I don't see a virgin media wall socket. We would like to show you a description here but the site won’t allow us. When the outside cable had been done and left with loose cable outside, I drilled the hole myself and fed the cable through. Tudor. If it is a loose cable. I only found an openreach mastersocket 5c in the flat. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. You can get a small female to female connector at B&Q/Amazon to join two cables together. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. You'll have to cut the cable and seal the hole up. In response to Jonny-M. The pre-install team number is 0800 052 1734. You'll have to cut the cable and seal the hole up. You need a small spanner to remove this, then push the provided connector over the exposed end. I have had my broadband delivered and i haven't got a wall socket so i can not set up my broadband - 5321911. Back a step. I have received our virgin media Hub but I am unable to plug it in to the wall socket. All the cables will go under the floorboards. It is likely you will be waiting a few days. Trouble shooter. Don’t plug the power cable into a plug socket yet.